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PRIVACY POLICY

Effective Date:

Last Updated:

UrbanXperts (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the UrbanXperts mobile application and website (the “Platform”).

By accessing or using our services, you agree to the collection and use of information as outlined in this Privacy Policy. If you do not agree, please refrain from using our Platform.

1. INFORMATION WE COLLECT

When you use our Platform, we may collect the following types of data:

1.1 Personal Information

• Full Name
• Email Address
• Phone Number
• Physical Address
• Username and Password
• Profile Photo (if uploaded)

1.2 Location Information

• GPS and device location for service requests and provider matching
• Address details when booking or offering services

1.3 Payment Information

• Credit/debit card details (processed through a secure third-party payment processor)
• Transaction history and billing information

1.4 Technical and Usage Data

• IP Address
• Browser type and version
• Device type, operating system, and unique device identifiers
• Pages visited, time spent, and interactions on the Platform

1.5 Cookies and Tracking Technologies

We use cookies, web beacons, and analytics tools to:

• Improve user experience
• Remember user preferences
• Track website and app performance

Users can manage cookie preferences in their browser settings.

2. HOW WE USE YOUR INFORMATION

We collect and process your data for the following purposes:

• To Provide and Improve Our Services:
• Facilitate connections between service providers and clients
• Process transactions and payments securely
• Personalize user experience based on preferences
• To Ensure Security and Fraud Prevention:
• Verify identities and prevent unauthorized access
• Detect and prevent fraudulent activities
• To Communicate with Users:
• Send service updates, notifications, and promotional messages
• Respond to customer support inquiries
• To Comply with Legal Obligations:
• Meet regulatory requirements
• Enforce our Terms of Use and protect legal rights

3. HOW WE SHARE YOUR INFORMATION

We do not sell or rent your personal data. However, we may share your information in the following cases:

3.1 With Service Providers

Your contact details may be shared with service providers to facilitate transactions.

3.2 With Payment Processors

Financial data is securely handled by third-party payment providers for transactions.

3.3 For Legal Compliance

We may disclose your information if required by law, such as:

• Court orders, subpoenas, or legal investigations
• Fraud prevention and security checks

3.4 With Third-Party Analytics Providers

We use third-party tools like Google Analytics to track and analyze app usage.

3.5 In Case of Business Transfers

If UrbanXperts is merged, sold, or acquired, your data may be transferred to the new entity.

4. DATA SECURITY MEASURES

We implement industry-standard security measures to protect your data, including:

• Encryption: Data is encrypted during transmission and storage.
• Access Controls: Restricted access to sensitive data by authorized personnel only.
• Regular Security Audits: Routine checks to identify and fix vulnerabilities.

Despite these measures, no online platform is 100% secure, and we cannot guarantee absolute security. Users must protect their passwords and personal devices.

5. USER RIGHTS AND CHOICES

Depending on your location and applicable laws, you have the following rights:

5.1 Access and Correction

• You may access and update your personal data in your account settings.
• If any data is inaccurate, you can request corrections.

5.2 Data Deletion

• You can request the deletion of your account and associated data, subject to legal retention policies.

5.3 Opt-Out of Marketing Communications

• You can unsubscribe from promotional emails at any time using the “Unsubscribe” link.

5.4 Restrict Data Processing

• In certain cases, you may request restrictions on how we process your data.

To exercise any of these rights, please contact us at [Insert Contact Email].

6. DATA RETENTION POLICY

We retain user data for as long as necessary to:

• Provide services and fulfill transactions
• Comply with legal, tax, and regulatory requirements
• Resolve disputes and enforce agreements

When data is no longer needed, we securely delete or anonymize it.

7. THIRD-PARTY LINKS AND SERVICES

Our Platform may contain links to third-party websites and services. UrbanXperts is not responsible for the privacy policies of these third parties. We encourage users to review external privacy policies before sharing information.

8. PRIVACY OF CHILDREN

UrbanXperts is not intended for users under the age of 18. We do not knowingly collect data from minors. If we discover that a minor has provided personal information, we will delete it immediately.

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Changes will be communicated via:

• Email notifications
• Platform announcements

Continued use of the Platform after updates constitutes acceptance of the revised policy.

10. GOVERNING LAW AND DISPUTE RESOLUTION

This Privacy Policy is governed by the laws of the Federal Republic of Nigeria. Any disputes shall be resolved through negotiation, mediation, or arbitration before pursuing legal action.

11. CONTACT INFORMATION

If you have questions or concerns about this Privacy Policy, please contact us at:

• Email: support@urbanxperts.co

By using UrbanXperts, you confirm that you have read, understood, and agreed to this Privacy Policy.